Returns & Exchanges

Cancellation/Refund Policy

          ORDER CANCELLATION 

All orders can be cancelled within 24 hours after being placed. If the order has been paid for and need to make a change and/or cancel, you must contact us within 24 hours. Once shipping process has started, it can no longer be cancelled. If order is cancelled the refund will be made through payment method used during checkout. 

EXCHANGES

Exchanges are to be done within 3 days of receiving the items. In order to qualify for an exchange it would have to fall under one of these following cases:
-The wrong item was received (i.e. color, size, or model) must include provision of error.
-The product has arrived in a damaged condition. (support will ask for images of damages via email at SantoAngelesco@gmail.com)
-Request for exchanges must be sent via email to SantoAngelesco@gmail.com with subject 'Exchange' and include your order, number, name and reason for the exchange. 

-Request for an exchange cannot be done if item is "Limited Stock" 

REFUNDS

  • To be eligible for a return, goods must be unopened, unused, undamaged within 3 days of receiving the items, and accompanied by proof of purchase.
  • For returns, please email SantoAngelesco@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • Restocking fee of $8.00 will be deducted from the total amount. This includes cancellation of order. To avoid Restocking fee cancel order within 24hrs of purchase date.
  • Request for an return cannot be done if item is "Limited Stock" 

You cannot request a refund if:

-Items did not arrive due to causes within control of customer (i.e. providing the wrong shipping address, items stolen from mailbox etc.) 

-SantoAngeles does not hold or accept responsibility for packages that have been reported as delivered by the carrier. Unfortunately, SantoAngeles does not issue refunds or credits for packages that the carrier confirms as being delivered.

-Orders that did not arrive due circumstances outside the control of SantoAngeles (i.e. customs, delayed due to natural disaster, pandemics, etc.)

-Return/refund cannot be done if item is "Limited Stock"